Member Services Pro: Growth & Flexible Time Off

Securityplus Federal Credit Union; Woodlawn (KY); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k) with company contributions

Health, dental, and vision coverage

Annual performance bonus

Monthly incentives

Career growth opportunities

Flexible time off

Culture of collaboration

Job summary

Securityplus Federal Credit Union in Woodlawn, KY is seeking a Financial Service Representative II to deliver personalized financial solutions and strengthen member relationships. You’ll handle complex transactions and guide members through their financial journeys with care and accuracy.

This full-time, non-exempt role emphasizes consultative service, teamwork, and service excellence. A high school diploma, one year of customer service experience, and weekend availability are required.

Qualifications

• Excellent communication across face-to-face, phone, and written channels.
• Experience in customer service, retail, banking, or financial services.
• Ability to manage multiple tasks while delivering accurate service.
• Demonstrated understanding of financial products and policies.

Responsibilities

• Communicate clearly to help members understand complex financial information.
• Process transactions—payments, card orders, digital banking—with accuracy and speed.
• Learn new products, policies, and procedures quickly and apply them accurately.
• Build genuine member relationships and deliver personalized guidance.
• Prioritize tasks to deliver timely, individualized member service.
• Be proactive and goal-oriented to support branch metrics.
• Maintain awareness of financial regulations and ethical practices.

Skills

Communication skills

Customer service

Relationship building

Attention to detail

Multitasking

Regulatory awareness

Education

High School Diploma or GED

Job description

Securityplus Federal Credit Union in Woodlawn, KY is seeking a Financial Service Representative II to deliver personalized financial solutions and strengthen member relationships. You’ll handle complex transactions and guide members through their financial journeys with care and accuracy.

This full-time, non-exempt role emphasizes consultative service, teamwork, and service excellence. A high school diploma, one year of customer service experience, and weekend availability are required.