Financial Service Representative: Member Experience Pro

Commonwealth Credit Union; Lexington (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Commonwealth Credit Union in Lexington, KY is seeking a Financial Service Representative to deliver extraordinary experiences to members. You will handle complex financial transactions, manage member accounts, and assist with loan applications with accuracy and compliance.

You will use advanced product knowledge to tailor solutions, uphold service standards, and contribute to branch success, including meeting sales and service objectives.

Qualifications

• High school diploma or GED required.
• 2 years of related experience.
• Equal Opportunity Employer statement included.

Responsibilities

• Maintain strong product and industry knowledge to deliver exceptional member service.
• Serve members on phone and in person, addressing concerns and processing requests.
• Engage with members to determine financial needs and deliver customized credit solutions.

Skills

Problem Solving

Communication

Analytical

Education

High School or GED

Job description

Commonwealth Credit Union in Lexington, KY is seeking a Financial Service Representative to deliver extraordinary experiences to members. You will handle complex financial transactions, manage member accounts, and assist with loan applications with accuracy and compliance.

You will use advanced product knowledge to tailor solutions, uphold service standards, and contribute to branch success, including meeting sales and service objectives.