Member Services Pro - Front Desk & Guest Experience

Crunch Fitness - Undefeated Tribe; San Marcos (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

PTO

Subsidized health insurance (medical/d

Dental and vision

Basic Life and AD&D

HSA

Short-term disability

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe is seeking a friendly Member Services Representative in San Marcos, TX. You will greet members, drive membership sales, manage check-ins, and promote club programs while delivering exceptional customer service and maintaining a welcoming environment.

Join a fast-growing team with a focus on health, community, and career growth. Benefits include a free gym membership and opportunities for advancement as the club opens and expands.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
• Strong customer service orientation is essential.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greets members and guests with enthusiasm and supports the Crunch SLA for engagement.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness and childcare.
• Delivers on new member enrollment expectations and guest conversion.
• Checks in members and guests, resolving check-in issues as needed.
• Answers phones courteously and professionally.
• Communicates special events to members and guests.
• Maintains a clean, organized front desk and supports opening/closing duties.

Skills

Customer service

Communication

CPR/AED

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe is seeking a friendly Member Services Representative in San Marcos, TX. You will greet members, drive membership sales, manage check-ins, and promote club programs while delivering exceptional customer service and maintaining a welcoming environment.

Join a fast-growing team with a focus on health, community, and career growth. Benefits include a free gym membership and opportunities for advancement as the club opens and expands.