Member Services Pro – Fitness Club Front Desk

Taymax Group; Decatur (AL); On-site; USD 14,000 - 15,000; Full time

Job summary

Taymax Group is seeking a Member Services Representative in Decatur, AL to deliver a positive member experience at our Planet Fitness clubs. You will greet guests, answer questions, check in members, sign up new members and guide tours.

The role requires a high school diploma or GED, reliable attendance, basic computer skills, and a friendly, professional demeanor. Join a team focused on cleanliness, welcoming environment, and responsive member support.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• Positive, upbeat attitude with a passion for fitness and health.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities: answer phones, check in members, sign up new members, provide tours.
• Assist in maintaining neatness and cleanliness of the club.
• Respond to member questions and concerns professionally and escalate when needed.
• Perform daily duties within the first hour and assist with special cleaning projects.

Skills

Customer service

Communication skills

Teamwork

Punctuality

Problem solving

Empathy

Computer literacy

Education

High School diploma or GED

Job description

Taymax Group is seeking a Member Services Representative in Decatur, AL to deliver a positive member experience at our Planet Fitness clubs. You will greet guests, answer questions, check in members, sign up new members and guide tours.

The role requires a high school diploma or GED, reliable attendance, basic computer skills, and a friendly, professional demeanor. Join a team focused on cleanliness, welcoming environment, and responsive member support.