Member Services Pro — Financial Care & Growth

Metro Credit Union; Omaha (NE); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Employer Match

Short-Term Disability

Long-Term Disability

Flexible Spending Accounts

Job summary

Metro Credit Union in Omaha, NE is seeking a friendly Financial Service Representative to deliver high-quality member service over the phone, in person, and via digital channels. The role pays $20 per hour and offers full-time and part-time schedules with a comprehensive benefits package.

You will handle member questions, process transactions, and promote relevant products while building lasting relationships.

Qualifications

• Must have effective communication skills across phone, written, and virtual channels.
• Experience in a service-oriented role preferred.
• Ability to learn quickly and manage multiple tasks simultaneously.

Responsibilities

• Answer member service calls, greet members, and process transactions accurately.
• Provide service via phone, video, chat, and email.
• Resolve member inquiries, offer additional products when beneficial, and maintain a positive attitude.
• Develop relationships with members and deliver consistent, friendly support.

Skills

Communication

Customer service

Multitasking

Job description

Metro Credit Union in Omaha, NE is seeking a friendly Financial Service Representative to deliver high-quality member service over the phone, in person, and via digital channels. The role pays $20 per hour and offers full-time and part-time schedules with a comprehensive benefits package.

You will handle member questions, process transactions, and promote relevant products while building lasting relationships.