Member Experience Specialist

Planet Fitness-United Fitness Partners; Phoenix (AZ); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

PF Black Card membership

Job summary

Planet Fitness-United Fitness Partners is seeking a driven Member Services Representative in Phoenix. You will be a high-energy, positive member of the team, delivering exceptional customer service and helping members achieve their fitness goals.

The role emphasizes a clean, welcoming, judgment-free club environment and proactive member engagement. You will assist with tours, member enrollment, and introducing PF Black Card amenities, while supporting the front desk team.

Qualifications

• Minimum 18 years of age.
• Passion for helping others.
• Must be able to perform physical tasks including lifting up to 50 lbs.

Responsibilities

• Provide members with an unprecedented experience and encourage fitness goal achievement.
• Keep the club clean and maintain a judgment-free environment.
• Greet members at the welcome desk and assist with check-ins and tours.
• Introduce members to PF Black Card amenities and enroll new members.

Skills

Customer service

High energy

Education

High School diploma or GED

Job description

Planet Fitness-United Fitness Partners is seeking a driven Member Services Representative in Phoenix. You will be a high-energy, positive member of the team, delivering exceptional customer service and helping members achieve their fitness goals.

The role emphasizes a clean, welcoming, judgment-free club environment and proactive member engagement. You will assist with tours, member enrollment, and introducing PF Black Card amenities, while supporting the front desk team.