Member Services Pro - Billing & Support (Part-Time)

Jonas Software; United States; Remote; USD 17,000 - 25,000; Part time

Job summary

Jonas Software is seeking a Customer Services Representative I for part-time 25 hours per week to serve as the first point of contact for member inquiries. The role involves assisting with billing questions, cancellations, and policy guidance for fitness club clients, while ensuring service levels and quality standards are met.

The ideal candidate will have strong communication skills, experience in high-volume call centers, and the ability to manage multiple tasks with accuracy and

Qualifications

• High School Diploma or some college preferred.
• Experience in a help desk or call center environment is beneficial.
• Strong written and verbal communication; good complaint handling and case resolution.

Responsibilities

• Handle inbound calls and emails regarding billing, contracts, and payments.
• Serve as Point of Contact for strategic fitness clubs needing support.
• Provide guidance on policies and guidelines to clients.
• Log calls and maintain accurate client interaction records.
• Aim to meet productivity and service level targets set by management.
• Participate in special projects as assigned.

Skills

Written communication

Verbal communication

Customer service

Problem solving

Time management

Documentation

Attention to detail

Education

High School Diploma

Some college

Tools

MS Office

Job description

Jonas Software is seeking a Customer Services Representative I for part-time 25 hours per week to serve as the first point of contact for member inquiries. The role involves assisting with billing questions, cancellations, and policy guidance for fitness club clients, while ensuring service levels and quality standards are met.

The ideal candidate will have strong communication skills, experience in high-volume call centers, and the ability to manage multiple tasks with accuracy and