Member Services & Operations Coordinator

First Community Credit Union; Jamestown (ND); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

11 paid federal holidays

401k match

Fully paid medical, dental and vision

Job summary

First Community Credit Union in Jamestown, ND is seeking a motivated Member Service professional to provide frontline support to members and branch staff, resolving inquiries related to teller functions and account processes. You will maintain knowledge of deposit products, support IRA and HSA programs, and contribute to training and compliance while delivering courteous, accurate service to every member.

The role emphasizes security, customer focus, and teamwork within a member-owned,

Qualifications

• High school diploma or GED.
• Prior customer service and administrative experience.
• Ability to operate a computer, telephone and other office equipment.
• Competitive team player, with a positive attitude willing to learn and adapt to change.
• Ability to communication, both written and verbal.
• Detail-oriented and able to work in a fast-paced member service environment.

Responsibilities

• Provide frontline support to members and branch staff by resolving inquiries related to teller functions, deposit products, and account processes.
• Maintain strong working knowledge of deposit products, services, and core systems to accurately assist with account maintenance and troubleshooting.
• Support and process all aspects of IRA and HSA programs, including member inquiries, transfers, rollovers, tax form reviews, and compliance tasks.
• Facilitate teller and deposit training, including preparing training materials and delivering presentations for Member Service functions.
• Ensure compliance with federal regulations and internal policies by following established procedures, documenting member encounters, and upholding security protocols.
• Deliver excellent member service through timely, professional phone support, taking ownership of issues and ensuring positive member experiences.

Skills

Customer service

Communication skills

Computer literacy

Team player

Adaptability

Attention to detail

Education

High school diploma or GED

Tools

Core banking systems

Office equipment

Job description

First Community Credit Union in Jamestown, ND is seeking a motivated Member Service professional to provide frontline support to members and branch staff, resolving inquiries related to teller functions and account processes. You will maintain knowledge of deposit products, support IRA and HSA programs, and contribute to training and compliance while delivering courteous, accurate service to every member.

The role emphasizes security, customer focus, and teamwork within a member-owned,