Member Experience & Operations Coordinator

First Community Credit Union; Fargo (ND); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Paid holidays

401k match

Medical, dental and vision coverage

Job summary

First Community Credit Union in Fargo, ND is seeking a dedicated team member to provide frontline member service across teller functions and deposit products. You will handle inquiries, assist with account maintenance, and support IRA and HSA programs while delivering a high standard of member care.

The role emphasizes compliance, training support, and professional phone assistance to ensure positive member experiences and efficient service delivery.

Qualifications

• High school diploma or GED.
• Prior customer service and administrative experience.
• Ability to operate a computer, telephone and other office equipment.
• Detail-oriented and able to work in a fast-paced member service environment.

Responsibilities

• Provide frontline support to members and branch staff by resolving inquiries related to teller functions, deposit products, and account processes.
• Maintain strong working knowledge of deposit products, services, and core systems to accurately assist with account maintenance and troubleshooting.
• Support and process all aspects of IRA and HSA programs, including member inquiries, transfers, rollovers, tax form reviews, and compliance tasks.
• Facilitate teller and deposit training, including preparing training materials and delivering presentations for Member Service functions.
• Ensure compliance with federal regulations and internal policies by following established procedures, documenting member encounters, and upholding security protocols.
• Deliver excellent member service through timely, professional phone support, taking ownership of issues and ensuring positive member experiences.

Skills

Customer service experience

Administrative skills

Communication skills

Computer & phone skills

Education

High school diploma or GED

Job description

First Community Credit Union in Fargo, ND is seeking a dedicated team member to provide frontline member service across teller functions and deposit products. You will handle inquiries, assist with account maintenance, and support IRA and HSA programs while delivering a high standard of member care.

The role emphasizes compliance, training support, and professional phone assistance to ensure positive member experiences and efficient service delivery.