Member Services Leader - Guest Experience

The Salvation Army USA Central Territory; Omaha (NE); On-site; USD 23,419 - 23,763; Full time

Job summary

The Salvation Army USA Central Territory is seeking a Lead Member & Guest Services Associate at the Omaha Kroc Center. In this role, you'll promote exceptional customer service, support part-time associates, and manage daily operations of Member Services. Candidates should have 2 to 5 years of experience in customer-facing roles and some college education. The position offers a pay range of $17.00 to $17.25 per hour, with responsibilities including staff leadership, membership sales, and service excellence.

Qualifications

• 2 to 5 years of related experience in customer facing roles.
• English proficiency required; Spanish language skills helpful.
• Intermediate skills in Microsoft Office applications.

Responsibilities

• Lead day-to-day Member Services staff and operations.
• Provide excellent customer service and resolve complaints.
• Analyze and report membership statistics.

Skills

Good communication skills

Microsoft Word and Excel

Problem-solving skills

Attention to detail

Education

Some college in a related field

Job description

The Salvation Army USA Central Territory is seeking a Lead Member & Guest Services Associate at the Omaha Kroc Center. In this role, you'll promote exceptional customer service, support part-time associates, and manage daily operations of Member Services. Candidates should have 2 to 5 years of experience in customer-facing roles and some college education. The position offers a pay range of $17.00 to $17.25 per hour, with responsibilities including staff leadership, membership sales, and service excellence.