Member Services Lead - Front Desk & Operations

City of Lincoln; Pleasant Prairie (WI); On-site; USD 25,000 - 33,000; Full time

Job summary

The Village of Pleasant Prairie is seeking a full-time Member Services Administrator for the RecPlex. This role supports day-to-day Membership Services operations, processes transactions, delivers welcoming customer service, and acts as an on-shift operational leader. The schedule typically runs Tuesday through Saturday, 12:00 p.m. – 8:00 p.m.

or 2:00 p.m. – close, with flexibility as needed. The position requires basic MS Office skills, CPR/First Aid within 3 months, and a proactive,

Qualifications

• High School Diploma or equivalent required.
• Associates degree in business administration, recreation administration, or related field desirable.

Responsibilities

• Welcomes all members and guests with professional, responsive service.
• Serves as primary operational leader on duty, directing staff and resolving concerns.
• Responds to emergencies and coordinates with appropriate personnel.
• Maintains knowledge of RecPlex programs, memberships, and operations.
• Processes memberships, day passes, events, and transactions per policies.

Skills

Customer service

Communication

Team leadership

Microsoft Office

Education

High School Diploma

Associates degree desirable

Tools

Microsoft Office Suite

Job description

The Village of Pleasant Prairie is seeking a full-time Member Services Administrator for the RecPlex. This role supports day-to-day Membership Services operations, processes transactions, delivers welcoming customer service, and acts as an on-shift operational leader. The schedule typically runs Tuesday through Saturday, 12:00 p.m. – 8:00 p.m.

or 2:00 p.m. – close, with flexibility as needed. The position requires basic MS Office skills, CPR/First Aid within 3 months, and a proactive,