Member Experience Lead

Kenosha Area Chamber of Commerce; Pleasant Prairie (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Village of Pleasant Prairie RecPlex is seeking a full-time Member Services Administrator to support day-to-day membership services, welcome guests, and resolve member concerns. The role supervises shifts, ensures policy compliance, and coordinates staff coverage as needed.

Responsibilities include processing memberships, day passes, and payments; maintaining records; and promoting service excellence to retain members. Typical schedule is Tue–Sat, with flexible hours per business needs.

Qualifications

• Strong customer service experience and professional communication.
• Ability to lead on duty and resolve member concerns.
• Experience with membership transactions, POS, and records.

Responsibilities

• Welcomes members and guests with professional service.
• Acts as on-duty operational leader guiding staff.
• Handles membership transactions, payments, and reconciliations.
• Maintains facility safety and access control.
• Provides tours and promotes memberships.
• Maintains confidential records per policy.
• Contributes to a positive work culture.

Skills

Customer service

Leadership

Job description

Village of Pleasant Prairie RecPlex is seeking a full-time Member Services Administrator to support day-to-day membership services, welcome guests, and resolve member concerns. The role supervises shifts, ensures policy compliance, and coordinates staff coverage as needed.

Responsibilities include processing memberships, day passes, and payments; maintaining records; and promoting service excellence to retain members. Typical schedule is Tue–Sat, with flexible hours per business needs.