Member Services Lead, Credit Union Banking & Coaching

Honda Federal Credit Union; Russells Point (OH); On-site; USD 70,000 - 95,000; Full time

Job summary

Honda Federal Credit Union is seeking a member-focused Credit Union Lead to guide daily service operations and help Honda associates, contractors, retirees, and their families achieve financial well-being. You will support members with savings, checking, credit cards, loans, and mortgage inquiries; coach colleagues; resolve complex concerns; and explain financial products and education resources clearly.

The role emphasizes sound judgment, compliance, and values such as integrity, respect,

Responsibilities

• Guide daily service operations and member experience.
• Support members with savings, checking, credit cards, loans, and mortgage inquiries.
• Coach colleagues and resolve complex member concerns.
• Explain financial products and education resources clearly.

Job description

Honda Federal Credit Union is seeking a member-focused Credit Union Lead to guide daily service operations and help Honda associates, contractors, retirees, and their families achieve financial well-being. You will support members with savings, checking, credit cards, loans, and mortgage inquiries; coach colleagues; resolve complex concerns; and explain financial products and education resources clearly.

The role emphasizes sound judgment, compliance, and values such as integrity, respect,