Member Services Lead – Branch Operations

Members 1st Federal Credit Union; Enola (PA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Healthcare

Paid benefits

Work-life balance

Professional advancement

Job summary

Members 1st Federal Credit Union is seeking a Member Service Representative II to support branch operations, assist members with new accounts, lending, and maintenance, and help grow deposits and service levels.

The role emphasizes compliance with credit union policies, a consultative sales approach, and the potential to take on leadership duties when a Branch Manager is absent. Strong communication is essential.

Qualifications

• 1-3 years of related experience
• High school diploma or equivalent
• No driver's license required

Responsibilities

• The Member Service Representative II supports all aspects of branch operations by providing high levels of member satisfaction and assisting with branch growth of deposits, loans, and service ratio.
• The role will ensure compliance through adherence to all credit union policies/procedures and promote a consultative sales culture by guiding members to technology and self-service options.

Skills

Excellent communication

Interpersonal skills

Attention to detail

Credit union products knowledge

Cash handling

Sales opportunity recognition

Analytical problem solving

Organizational/time management

Leadership potential

PC software familiarity

Education

High school diploma equivalent

Tools

PC software

Job description

Members 1st Federal Credit Union is seeking a Member Service Representative II to support branch operations, assist members with new accounts, lending, and maintenance, and help grow deposits and service levels.

The role emphasizes compliance with credit union policies, a consultative sales approach, and the potential to take on leadership duties when a Branch Manager is absent. Strong communication is essential.