Member Services Front Desk Specialist

3M HEALTHCARE; Pittsburg (CA); On-site; USD 22,041 - 23,419; Full time

Job summary

Taymax Group is hiring a Member Services Representative in Pittsburg, CA to deliver outstanding member experiences at the front desk, greet members and guests, handle phones, and assist with tours and sign-ups. You’ll contribute to a positive club environment and support daily operations with reliability and a friendly demeanor.

The role emphasizes strong customer service, teamwork, and a proactive, professional approach to every interaction within a fitness-focused venue.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: answer phones in a friendly manner and assist callers with a variety of questions; check members into the system; take prospective members on tours; sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Complete daily tasks within first hour of your shift.
• Help complete priority cleaning list each day.
• Complete walk‑around and bathroom checks periodically.
• Help complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Skills

Customer service

Basic computer skills

Punctuality and reliability

Team player

Positive attitude

Communication skills

Education

High School diploma/GED

Job description

Taymax Group is hiring a Member Services Representative in Pittsburg, CA to deliver outstanding member experiences at the front desk, greet members and guests, handle phones, and assist with tours and sign-ups. You’ll contribute to a positive club environment and support daily operations with reliability and a friendly demeanor.

The role emphasizes strong customer service, teamwork, and a proactive, professional approach to every interaction within a fitness-focused venue.