Night Member Services Specialist

Carrick PA Fitness, LLC; Pittsburgh (Allegheny County); On-site; USD 13,000 - 18,000; Full time

Job summary

Planet Fitness Taymax Group, LP in Pittsburgh (Carrick) seeks a friendly Member Services Representative to welcome members and guests and deliver outstanding service at the front desk. You will check in members, explain memberships, sign up new members, and assist the Club Manager with daily tasks.

The role emphasizes teamwork, reliability, and a can-do attitude in a fitness-focused environment. You’ll handle phone inquiries, tours, account updates, and maintain a clean, welcoming club so

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. Take prospective members on tours. Sign up new members calculating rates and monthly payment amounts. Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club. Completing daily assigned within first hour of your shift. Helping complete priority cleaning list each day. Completing walk-around and bathroom checks periodically. Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Skills

Customer service

Punctuality

Team player

Computer basics

Positive attitude

Communication skills

Education

High School diploma/GED

Tools

POS system

Job description

Planet Fitness Taymax Group, LP in Pittsburgh (Carrick) seeks a friendly Member Services Representative to welcome members and guests and deliver outstanding service at the front desk. You will check in members, explain memberships, sign up new members, and assist the Club Manager with daily tasks.

The role emphasizes teamwork, reliability, and a can-do attitude in a fitness-focused environment. You’ll handle phone inquiries, tours, account updates, and maintain a clean, welcoming club so