Member Services & Front Desk Coordinator

Boys and Girls Club of Laguna Beach; Laguna Beach (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Boys and Girls Club of Laguna Beach seeks an organized Member Services Representative to provide a wide range of administrative support at Canyon Branch. You will assist with front desk operations, member communications, attendance, billing, and filing, under the supervision of the Area Member Services Director.

Essential duties include processing payments in the MyClubHub system, pulling reports, and ensuring a safe, welcoming environment for members, families, and staff.

Qualifications

• Strong customer service and communication abilities to assist members, parents and staff.
• Ability to manage front desk operations and handle inquiries efficiently.
• Proficiency with office software and data entry including attendance and payments.

Responsibilities

• Provide excellent customer service to members, parents, board members and community.
• Scan attendance and enter charges/payments into MyClubHub database.
• Pull reports and resolve data discrepancies.
• Print and mail billing statements; track membership payments.
• Maintain electronic and hard-copy filing systems for Club documents.
• Handle phone and in-person inquiries; maintain front desk area.
• Maintain procedures manual and ensure consistent routines.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Confidentiality

Education

High School Diploma

CPR and First Aid Certification

Valid driver’s license

Tools

MyClubHub database

MS Office

Job description

Boys and Girls Club of Laguna Beach seeks an organized Member Services Representative to provide a wide range of administrative support at Canyon Branch. You will assist with front desk operations, member communications, attendance, billing, and filing, under the supervision of the Area Member Services Director.

Essential duties include processing payments in the MyClubHub system, pulling reports, and ensuring a safe, welcoming environment for members, families, and staff.