Member & Parent Services Coordinator

@ Boys & Girls Clubs of Acadiana; Abbeville (LA); On-site; USD 26,000 - 32,000; Full time

Job summary

Boys & Girls Clubs of Acadiana is seeking a Member and Parent Coordinator to manage front desk operations, enroll members, track attendance, collect fees, and assist with program reporting. The role requires building strong member and parent relations and coordinating with staff to maintain accurate records in the My Club Hub system.

The coordinator will greet visitors, answer phones, handle messages, and promote enrollment while supporting club tours and safety procedures.

Qualifications

• High School Diploma or equivalent.
• Two years' related experience working with youth/family-oriented agencies.
• Demonstrated ability and interest in working with youth.
• Excellent interpersonal and organizational skills with attention to detail.
• Strong communication skills, both oral and written.
• Skilled in Microsoft Office products and database management.
• Must be able to demonstrate the Boys & Girls Clubs of Acadiana programs and philosophy.
• Willingness and ability to become proficient in My Club Hub

Responsibilities

• Manage all aspects of the front desk including ensuring front desk policies and procedures are followed.
• Greet and assist all members, parents, volunteers, staff and community members who enter the building.
• Update membership registrations/information and Club programs in the My Club Hub system.
• Communicate with appropriate staff about pertinent information included on member application (i.e. allergies, behavioral issues, medication needs, etc.).
• Greet members and enter member attendance daily.
• Ensure phones are answered and messages handled promptly.
• Collect and record all fee payments.
• Promote member enrollment and maintain the member database.
• Assist Club Director with logging member discipline/incident reports.
• Assist with cash reconciliation and reporting to HR/Finance.
• Provide attendance and member-related data to administration as requested.
• Communicate with members/parents about upcoming events and programs.
• Be a liaison between Club staff/leadership and schools/partners as needed.
• Attend staff meetings and escalate emergencies when required.
• Assist with building safety procedures and staff training on them and EOP.
• Assist with membership recruitment and Club tours.
• Stay up to date on My Club Hub updates and trainings.
• Other duties as assigned

Skills

Customer service

Communication

Microsoft Office

Data entry

Education

High School Diploma

Tools

My Club Hub

Job description

Boys & Girls Clubs of Acadiana is seeking a Member and Parent Coordinator to manage front desk operations, enroll members, track attendance, collect fees, and assist with program reporting. The role requires building strong member and parent relations and coordinating with staff to maintain accurate records in the My Club Hub system.

The coordinator will greet visitors, answer phones, handle messages, and promote enrollment while supporting club tours and safety procedures.