Member Experience & Front Desk Coordinator

Boys & Girls Clubs of Central Florida; Florida; On-site; USD 21,000 - 30,000; Full time

Job summary

Boys & Girls Clubs of Central Florida is seeking a Membership Services Coordinator to provide clerical and administrative support to the Service Director and club staff. The role includes managing the member database, handling inquiries, greeting visitors, and ensuring courteous customer service while safeguarding member safety.

Responsibilities include maintaining schedules, processing fees and memberships, assisting with communications, and supporting events.

Qualifications

• High school diploma or GED required.
• Minimum of one year of clerical/administrative experience.
• Typing speed 45 wpm.
• Proficiency with common office equipment and software; experience with Outlook, Office 365 or Salesforce is a plus.
• Strong written and verbal communication skills.

Responsibilities

• Provide regular clerical and administrative support to the Service Director or other staff.
• Maintain club member database and statistical information; manage schedules and calendars.
• Greet and direct visitors; maintain front desk and lobby area; handle membership inquiries and applications.
• Answer phones, draft letters and reports, and proofread materials for accuracy.
• Assist with scheduling, events, and club communications; support field trips and training.

Skills

Typing 45 wpm

Customer relations

Strong written/verbal comms

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft 365 Office

Salesforce

Job description

Boys & Girls Clubs of Central Florida is seeking a Membership Services Coordinator to provide clerical and administrative support to the Service Director and club staff. The role includes managing the member database, handling inquiries, greeting visitors, and ensuring courteous customer service while safeguarding member safety.

Responsibilities include maintaining schedules, processing fees and memberships, assisting with communications, and supporting events.