Part-Time Membership & Front Desk Coordinator

BGC Tampa Bay; Tampa (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

Boys & Girls Clubs of Greater Tampa Bay is seeking a Membership Coordinator to manage the front welcome area, provide courteous service, and maintain membership records using My ClubHub. The role emphasizes safety and clerical support for the Club Director and staff.

Responsibilities include data entry, sign-in/out processes, and responsive communication with members, families, and the community. Requires a high school diploma, MS Office proficiency, background screening, DCF training within a

Qualifications

• Minimum of high school diploma or equivalent required.
• Must have intermediate computer knowledge and skills. Experience with Excel, Microsoft Word, and Outlook preferred.
• Must be able to clear a level II background screening.
• Complete the required 40 hours of DCF training within one year of employment, including any training due within the first 90 days and all required in-person exams.
• Successfully complete organization sponsored CPR training within 90 days of hire.
• Additional training may be required for continuing education and professional development.

Responsibilities

• Model the mission, vision, ICARE values, objectives, policies, programs, and procedures of Boys & Girls Clubs of Greater Tampa Bay; and the principles and practices of non-profit organizations.
• Participate in weekly staff meetings and various team-oriented activities.
• Supports and maintains a productive work environment while working as a member of the team.
• Excel in customer service to effectively communicate with Club members, staff, and visitors including parents, volunteers, or other community members.
• Answer incoming calls to the facility, respond to inquiries via email and phone calls.
• Assist staff members in the absence of other youth development professionals or work on weekends and/or extended hours for special events and/or programs or support other Club locations within a reasonable geography.
• Maintains daily contact with Club Director, Club staff, members, and families.
• Prioritizes member and club safety through active supervision and adherence to policies and procedures.
• Actively participates with members and collaborates with colleagues to create a positive environment with clear and respectful communication.
• Data entry and updates to information contained within the membership tracking system, My ClubHub and member file management which includes gathering necessary documents and authorization forms.
• Manage daily sign-in and sign-out processes which include verification of parent or other approved adult identification.

Skills

Customer service

Communication

Teamwork

Time management

Education

High school diploma

Tools

Excel

Microsoft Word

Outlook

My ClubHub

Job description

Boys & Girls Clubs of Greater Tampa Bay is seeking a Membership Coordinator to manage the front welcome area, provide courteous service, and maintain membership records using My ClubHub. The role emphasizes safety and clerical support for the Club Director and staff.

Responsibilities include data entry, sign-in/out processes, and responsive communication with members, families, and the community. Requires a high school diploma, MS Office proficiency, background screening, DCF training within a