Membership Clerk, Youth Programs Front Desk

Boys & Girls Clubs of America; Poway (CA); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Paid vacation (after 12 months)

Discounted Club membership

Employee Assistance Program (EAP)

Professional development and growth

Staff discounts

Job summary

The Boys & Girls Clubs of Greater San Diego (BGCGSD) is seeking a part-time Membership Clerk at the Poway site to manage front desk operations, process memberships and fees, and support member services. You will answer phones, help guests, maintain records, and promote programs while upholding safety and organizational policies.

Under the Branch Manager’s supervision, you will also assist with check-ins, tracking attendance, and basic administrative tasks.

Qualifications

• Must be 18 years of age with a High School Diploma or equivalent and one (1) year of administrative experience required; Associates degree and two (2) years of related experience preferred.
• Minimum of one (1) year experience working directly with school-aged youth and knowledge of youth development.
• Proficiency with computers and office equipment. Experience using a variety of office software, such as email, scheduling, word processing, and spreadsheet programs. Efficient typing and filing skills.
• Must have basic math and money handling skills; basic phone skills, answering, transferring, and paging.
• Knowledge of electronic and hard copy filing systems; making sure files are accurate, timely, and easy to retrieve.
• Monitors office supply inventory and orders supplies as necessary.
• Experience using a web-based payroll system for reporting and transmitting data to payroll.
• Strong verbal and written communication skills

Responsibilities

• Be aware of current safety protocols that are being adhered to.
• Answer the Club phone promptly and use the guests’ name throughout the conversation.
• Issuance and collection of membership forms, collecting membership dues, and issuing membership cards. Maintain current membership records for all members.
• Effectively use and work in the Club membership tracking system to enter new member applications; enter program attendance on a weekly basis; runs reports.
• Actively promote the BGCGSD; provide detailed descriptions of the Club packages, services, programs, promotions, discounts, facility features, and hours of operations.
• Maintain and reviews accurate records and ensure consistency
• Able to be productive without constant direct supervision and remain at assigned post for extended periods of time.
• Implement and enforce all Club rules and policies with members; module and encourage positive behavior.
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Create and maintain files for all membership applications; update member contact information and data as provided and in a timely manner.
• Conduct audits, ensure compliance with organizational standards, and provide support with documentation and filing systems.
• Dress in appropriate attire/uniform at all times.
• Demonstrate responsibility with work schedule, meetings, and training. Take part in special programs and/or events.
• Maintain a clean, safe, fully stocked, and well-organized work area; accountable for inventory and proper use of office equipment and supplies; update and track Club site event calendar and parent communication boards.
• Ensure a team-based work environment by communicating effectively and positively with Directors, Group Leaders, co-workers, and volunteers.
• Communicate any potential issue or concern regularly with the Regional Manager and Leadership regarding personnel, parents, peers, partners, or Club members
• Maintain staff and member confidentiality; make recommendations regarding member’s needs, program ideas, and facility needs.
• Be aware of Club safety guidelines and first aid resources and procedures.
• Perform miscellaneous tasks requested by the supervisor.
• Other Duties as assigned

Skills

Customer service

Communication

Accuracy

Teamwork

Education

High school diploma or equivalent

Associates degree preferred

Tools

Payroll system

Office software

Job description

The Boys & Girls Clubs of Greater San Diego (BGCGSD) is seeking a part-time Membership Clerk at the Poway site to manage front desk operations, process memberships and fees, and support member services. You will answer phones, help guests, maintain records, and promote programs while upholding safety and organizational policies.

Under the Branch Manager’s supervision, you will also assist with check-ins, tracking attendance, and basic administrative tasks.