Member Services & Engagement Coordinator

Houston-Galveston Area Council; Houston (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

Houston-Galveston Area Council is seeking a Program Coordinator - Member Services to support HGACBuy member engagement, onboarding, retention, and CRM activities. This role works alongside the Senior Program Coordinator to ensure members receive timely, professional support and access to resources needed to effectively use HGACBuy programs and contracts.

The position provides day-to-day coordination and administrative support for member services, maintains accurate member and CRM records,

Qualifications

• Bachelor's degree in an applicable field.
• 3 years of experience with local government or nonprofit programs.
• Experience with CRM systems (Salesforce or Zoho).
• Strong customer service and communication skills.
• Proficiency with Microsoft Office.
• Ability to travel regionally including overnight stays.

Responsibilities

• Support new member onboarding and orientations.
• Serve as contact for routine member questions and requests.
• Maintain accurate member records in CRM.
• Assist outreach and follow-up activities.
• Coordinate member meetings, webinars, and events.
• Track interactions and support reporting and improvement.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

CRM experience

Travel willingness

Team collaboration

Education

Bachelor's degree in applicable field

Tools

Salesforce CRM

Zoho CRM

Microsoft Office Suite

Job description

Houston-Galveston Area Council is seeking a Program Coordinator - Member Services to support HGACBuy member engagement, onboarding, retention, and CRM activities. This role works alongside the Senior Program Coordinator to ensure members receive timely, professional support and access to resources needed to effectively use HGACBuy programs and contracts.

The position provides day-to-day coordination and administrative support for member services, maintains accurate member and CRM records,