Membership Advisor

East Bank Club; United States; On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Free workout privileges

Employee discounts

Parking and transit benefits

Tuition reimbursement

Job summary

East Bank Club is seeking a Membership Advisor to connect with prospective members and guide them through the club’s membership process. You will assist guests, handle inquiries, and help deliver a high level of service in a fitness-focused environment.

This entry-level, full-time role pays $23.00 per hour with bonus potential based on team performance, and requires willingness to work a schedule that includes weekends and several weekday shifts.

Qualifications

• Previous sales experience required.
• Excellent oral communication and customer service skills.
• Ability to handle multiple tasks at once.
• Work well under pressure and in a fast-paced environment.
• Self-starter; takes initiative.
• Some college or sales experience preferred.

Responsibilities

• Work with prospective new members to facilitate signups and inquiries.
• Assist with all aspects of membership including sales, reinstatements and conversions.
• Arrange and provide tours for prospective members.
• Enter membership inquiries into Keep Me prospecting software promptly.
• Maintain daily prospect lists with follow-ups and notes.
• Sign up new members and conduct New Member Orientation.
• Process new member paperwork and manage referrals.

Skills

Sales experience

Oral communication

Multitasking

Work under pressure

Self-starter

Education

Some college or sales experience preferred

Job description

East Bank Club is looking to add a Membership Advisor. Do you have a passion for fitness? Able to make connections with others? This could be the perfect opportunity!

Facilitate memberships; assist prospective new and existing members and guests in a professional, efficient manner. Keeping service uppermost in mind at all times.

Rate of Pay: $23.00 per hour, plus bonus potential based on team’s performance.
This role is considered entry-level.

Full-Time Schedule:

• Sunday: 9:00am-4:00pm
• Monday: 11:00am-7:30pm
• Tuesday: 11:00am-7:30pm
• Wednesday: 9:30am-6:30pm
• Thursday: off
• Friday: 11:00am-7:30pm
• Saturday: off

*Schedule is subject to change based on business needs

Responsibilities:

• Work with prospective new members
• Assist with all aspects of membership, including sales, reinstatements and conversions.
• Arrange and provide tours for prospective members
• Accommodate walk-in requests for membership information or tours
• Enter all membership inquiries into Keep Me prospecting software in a timely manner
• Maintain prospect list on a daily basis, including all follow up, status updates and notes
• Sign up new members
• New Member Orientation
• Process new member paperwork
• Issue, stock and create New Member Gifts
• Issue referral gifts and update referral log weekly
• Responsible for assigned individual Sr. project
• Knowledge of all membership policies and reasons behind them
• Check email and voicemail regularly and follow up promptly
• Reinstate memberships
• Corporate accounts
• Inactivate memberships
• Assist as a Member Services Representative
• All other job duties as assigned by management.

Requirements

• Previous sales experience
• Excellent oral communication and customer service skills
• Ability to handle multiple tasks at once
• Work well under pressure and in a fast-paced environment
• Self-starter; takes initiative
• Some college or sales experience preferred

Benefits

Time Off & Retirement

• Paid Time Off
• 401(k) with company match up to 3%
• Value Sharing (Profit sharing)
• Holiday Bonus
• Paid Parental Leave

Health & Wellness:

• Comprehensive health, vision, and dental insurance
• HSA and FSA enrollment options
• Short- & Long-Term Disability options
• Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
• Long-Term Care options: Coverage up to 50% of annual income
• Accident and Critical Illness Insurance
• EAP (Employee Assistance Program)
• Pet Insurance through MetLife

Employee Perks:

• Free workout privileges
• Employee discounts in the Pro Shop, Spa & Salon services and in the Market
• Parking and transit benefits (pre-tax deduction)
• Access to Tickets at Work discounts
• Tuition reimbursement

East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.