Member Accounts & Billing Specialist

East Bank Club; Chicago (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

401(k) with company match up to 3%

Health, vision, and dental insurance

HSA and FSA enrollment options

Free workout privileges

Employee discounts

Job summary

East Bank Club is seeking a motivated Member Accounts Representative in Chicago. This entry-level role focuses on delivering excellent customer service, maintaining accurate member records, and providing essential administrative support.

You will handle inquiries, assist with billing questions, enter new membership data, and generate reports to support operations. A high school diploma is required and prior customer service or data entry experience is preferred.

Qualifications

• High school diploma or its equivalent is required.
• Previous customer service and data entry experience is preferred.
• Basic knowledge of accounting principles is a plus.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and data accuracy.
• Proficiency in using computer software and data entry applications.
• Ability to multitask and prioritize tasks effectively.
• Strong organizational and time management skills.
• A customer-centric and problem-solving attitude.
• Basic understanding of accounting concepts.
• Ability to work independently and as part of a team.
• A positive and proactive attitude.
• Strong work ethic and a commitment to meeting deadlines.
• Reliable and dependable.
• Adaptability and willingness to learn and grow in the role.

Responsibilities

• Customer Service: Respond to member inquiries via phone, email, or chat in a professional and friendly manner.
• Provide account information to members.
• Assist members with billing questions and resolution.
• Resolve member complaints and issues to ensure a positive customer experience.
• Maintain a thorough understanding of company processes, policies, and procedures.
• Data Entry: Accurately enter and update New Membership information, auto-pay enrollment, adjustments, and billing transactions in the company database.
• Verify, organize, scan and file paperwork, ensuring data integrity and confidentiality.
• Generate reports and compile data for analysis as required.
• Continuously review and correct data discrepancies to maintain database accuracy.
• Administrative Support: Provide general administrative support, including filing, document management, and scanning.
• Maintain organized records of customer interactions, notes and transactions.
• Collaborate with team members to enhance workflow efficiency.
• Perform other duties and responsibilities as assigned.

Skills

Customer service

Data entry

Communication skills

Attention to detail

Multitasking

Organization

Time management

Problem solving

Teamwork

Proactivity

Reliability

Willingness to learn

Education

High school diploma or equivalent

Tools

Company database

Data entry software

Job description

East Bank Club is seeking a motivated Member Accounts Representative in Chicago. This entry-level role focuses on delivering excellent customer service, maintaining accurate member records, and providing essential administrative support.

You will handle inquiries, assist with billing questions, enter new membership data, and generate reports to support operations. A high school diploma is required and prior customer service or data entry experience is preferred.