Member Services Data Analyst: Insights & Process Improvement

General Dynamics IT; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Job summary

General Dynamics IT is seeking a Member Services Data Analyst to support the World Trade Center Health Program (WTCHP). You will transform member services data into actionable insights to improve experiences, boost efficiency, and support data-driven decisions across the program.

Ideal candidates are process-oriented, curious, and capable of challenging inefficiencies while identifying practical improvements.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Analytics, Information Systems, Public Health, or related field is required.
• 2+ years of data analysis, reporting, or operations analysis experience.
• Strong Excel skills; experience creating reports, dashboards, and data visualizations.
• Working knowledge of Power BI, Tableau, or similar BI tools.
• Familiarity with SQL for data extraction, analysis and reporting.
• Experience documenting business processes or SOPs; strong communication skills.

Responsibilities

• Analyze and report on key performance metrics to improve member services and satisfaction.
• Collaborate with Operations, Customer Service, IT, Data, and Leadership to align reporting and metrics.
• Analyze call center metrics, service levels, quality measures, and feedback trends to identify root causes.
• Monitor benefits administration data for enrollment, eligibility, health, and related programs.
• Develop dashboard requirements and reports for leaders using Power BI, Excel, SQL, Tableau.
• Evaluate workflows and SOPs to recommend efficiency and consistency improvements.
• Support data quality by identifying discrepancies and assisting with cleansing and reporting.
• Use Jira or similar tools to manage reporting requests and document requirements.
• Produce executive-ready reports and presentations to aid strategic decisions.
• Ensure compliance with privacy, security, and PHI protection requirements.

Skills

CPI

Performance metrics

Statistical analysis

Education

Bachelor's degree in Business, Healthcare Administration, Analytics, Information Systems, Public Health, or related field

Job description

General Dynamics IT is seeking a Member Services Data Analyst to support the World Trade Center Health Program (WTCHP). You will transform member services data into actionable insights to improve experiences, boost efficiency, and support data-driven decisions across the program.

Ideal candidates are process-oriented, curious, and capable of challenging inefficiencies while identifying practical improvements.