Member Services Insights Analyst

General Dynamics Information Technology, Inc.; United States; Remote; USD 85,000 - 110,000; Full time

Job summary

General Dynamics Information Technology, Inc. is hiring a Member Services Data Analyst to transform member services and operational data into insights that improve member experience and program performance within the WTCHP.

You will collaborate with Operations, Customer Service, IT, Data, and Program Leadership to define metrics, develop dashboards in Power BI or Tableau, and support data quality and privacy compliance.

Qualifications

• Bachelor’s degree in a related field.
• 2+ years of data analysis, reporting, or operations analysis.
• Strong Excel skills and dashboard/reporting experience.
• Experience with Power BI or Tableau.
• Familiarity with SQL for data extraction and analysis.
• Ability to present findings to leadership.

Responsibilities

• Analyze and report on key performance metrics for member services.
• Collaborate with Operations, Customer Service, IT, Data, and Leadership to define metrics.
• Develop dashboards and visualizations for executives using Power BI/Tableau.
• Monitor data quality, privacy, and compliance related to PHI.
• Produce executive-ready reports and support data-driven decisions.

Skills

Data analysis

Reporting & dashboards

Power BI

SQL

Excel

Stakeholder communication

Education

Bachelor’s degree in Business, Healthcare Administration, Analytics, Information Systems, Public Health, or related field

Tools

Power BI

Tableau

SQL

Job description

General Dynamics Information Technology, Inc. is hiring a Member Services Data Analyst to transform member services and operational data into insights that improve member experience and program performance within the WTCHP.

You will collaborate with Operations, Customer Service, IT, Data, and Program Leadership to define metrics, develop dashboards in Power BI or Tableau, and support data quality and privacy compliance.