Remote Member Services Analytics & Operations Specialist

General Dynamics Information Technology, Inc.; Virginia; Hybrid; USD 64,000 - 85,000; Full time

Job summary

General Dynamics Information Technology, Inc. (GDIT) seeks a Member Services Data Analyst for the WTCHP to transform member services data into actionable insights that drive improvements in experience and efficiency.

You will analyze call center metrics, enrollment and benefits data, and develop dashboards using BI tools to support leadership decisions. The role emphasizes collaboration across Operations, Customer Service, IT, and Program Leadership, with a focus on data-informed process

Qualifications

• Bachelor's degree in a related field.
• 2+ years of data analysis, reporting, operations analysis, business analysis, customer service analytics, benefits administration, or a related field.
• Experience analyzing operational processes and implementing data-driven recommendations.
• Proficiency in Excel and creating reports, dashboards, and data visualizations.
• Working knowledge of Power BI, Tableau, or similar BI tools.
• Familiarity with SQL for data extraction, analysis, and reporting.
• Experience documenting business processes, workflow mapping, SOPs, or operational requirements.
• Strong analytical, problem-solving, organizational, and communication skills.

Responsibilities

• Analyze and report on key performance metrics to identify trends and improvements.
• Collaborate with Operations, Customer Service, IT, Data, and Program Leadership to align reporting requirements.
• Develop dashboards and visualizations using Power BI, Excel, SQL, Tableau, or similar tools.
• Support data quality initiatives and data cleansing for reporting accuracy.
• Produce executive-ready reports and presentations to support strategic planning.

Education

Bachelor's degree in Business, Healthcare Administration, Analytics, Information Systems, Public Health, or a related field

Tools

Power BI

Tableau

SQL

Excel

Jira

Job description

General Dynamics Information Technology, Inc. (GDIT) seeks a Member Services Data Analyst for the WTCHP to transform member services data into actionable insights that drive improvements in experience and efficiency.

You will analyze call center metrics, enrollment and benefits data, and develop dashboards using BI tools to support leadership decisions. The role emphasizes collaboration across Operations, Customer Service, IT, and Program Leadership, with a focus on data-informed process