Member Data Analyst (healthcare operations)

General Dynamics IT; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Job summary

General Dynamics IT is seeking a Member Services Data Analyst to support the World Trade Center Health Program (WTCHP). You will transform member services data into actionable insights to improve experiences, boost efficiency, and support data-driven decisions across the program.

Ideal candidates are process-oriented, curious, and capable of challenging inefficiencies while identifying practical improvements.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Analytics, Information Systems, Public Health, or related field is required.
• 2+ years of data analysis, reporting, or operations analysis experience.
• Strong Excel skills; experience creating reports, dashboards, and data visualizations.
• Working knowledge of Power BI, Tableau, or similar BI tools.
• Familiarity with SQL for data extraction, analysis and reporting.
• Experience documenting business processes or SOPs; strong communication skills.

Responsibilities

• Analyze and report on key performance metrics to improve member services and satisfaction.
• Collaborate with Operations, Customer Service, IT, Data, and Leadership to align reporting and metrics.
• Analyze call center metrics, service levels, quality measures, and feedback trends to identify root causes.
• Monitor benefits administration data for enrollment, eligibility, health, and related programs.
• Develop dashboard requirements and reports for leaders using Power BI, Excel, SQL, Tableau.
• Evaluate workflows and SOPs to recommend efficiency and consistency improvements.
• Support data quality by identifying discrepancies and assisting with cleansing and reporting.
• Use Jira or similar tools to manage reporting requests and document requirements.
• Produce executive-ready reports and presentations to aid strategic decisions.
• Ensure compliance with privacy, security, and PHI protection requirements.

Skills

CPI

Performance metrics

Statistical analysis

Education

Bachelor's degree in Business, Healthcare Administration, Analytics, Information Systems, Public Health, or related field

Job description

Type of Requisition: Regular

Clearance Level Must Currently Possess: None

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: MBI (T2)

Job Family: Data Science and Data Engineering

Job Qualifications:

Skills: Continuous Process Improvement (CPI), Performance Metrics, Statistical Analysis

Certifications: None

Experience: 2 + years of related experience

US Citizenship Required: No

Job Description:

GDIT's Federal Health Division is hiring a Member Services Data Analyst to support the the World Trade Center Health Program (WTCHP).

You will play a key role in transforming member services and operational data into actionable insights that improve member experience, increase operational efficiency, and support data-driven decision-making across the program.

This role is ideal for a process-oriented analyst who enjoys understanding how systems, teams, and workflows interact. Successful candidates are naturally curious, continuously seek opportunities for improvement, and are comfortable challenging inefficient processes while identifying practical solutions.

What You'll Be Doing:

• Support member services operations by analyzing and reporting on key performance metrics, identifying trends, and recommending process improvements that enhance service delivery and member satisfaction.
• Collaborate with Operations, Customer Service, IT, Data, and Program Leadership teams to align reporting requirements, define performance metrics, and implement data-informed process improvements.
• Analyze member service performance indicators, including call center metrics, service-level performance, quality measures, satisfaction scores, and member feedback trends to identify root causes and improvement opportunities.
• Monitor member benefits administration activities by tracking enrollment, eligibility, health, life, and related benefit program data to ensure accuracy, compliance, and positive member outcomes.
• Develop dashboard requirements, reports, and visualizations for operational leaders and executives using Power BI, Excel, SQL, Tableau, or similar reporting tools.
• Utilize data analysis to evaluate existing workflows, standard operating procedures (SOPs), and operational processes, recommending enhancements that improve efficiency, consistency, and customer experience.
• Support data quality initiatives by identifying discrepancies, validating data sources, and assisting with data cleansing and reporting accuracy efforts.
• Leverage Jira or similar tools to manage reporting requests, track process improvement initiatives, document requirements, and monitor implementation progress.
• Produce executive-ready reports, presentations, and performance analyses that support strategic planning, operational improvements, and leadership decision-making.
• Ensure adherence to applicable privacy, security, and compliance requirements related to member information and protected health information (PHI).

What You'll Need (required):

• Education: Bachelor's degree in Business, Healthcare Administration, Analytics, Information Systems, Public Health, or a related field
• Experience: 2+ years of experience in data analysis, reporting, operations analysis, business analysis, customer service analytics, benefits administration, or a related field
• Experience analyzing operational processes, identifying improvement opportunities, and implementing data-driven recommendations
• Strong proficiency in Excel and experience creating reports, dashboards, and data visualizations
• Working knowledge of Power BI, Tableau, or similar business intelligence and reporting tools
• Familiarity with SQL for data extraction, analysis, and reporting
• Experience documenting business processes, workflow mapping, standard operating procedures (SOPs), or operational requirements
• Strong analytical, problem-solving, organizational, and communication skills
• Ability to present findings and recommendations to both operational and leadership audiences
• Ability to work collaboratively across business and technical teamsSecurity clearance level: Ability to obtain and maintain Public Trust suitability

What Would Be Even Better (preferred):

• Experience supporting healthcare, health insurance, benefits administration, member services, customer contact centers, or government healthcare programs
• Familiarity with healthcare operations, enrollment processes, claims, eligibility, customer experience, or service delivery metrics
• Experience with Jira or other work management and ticketing platforms
• Knowledge of HIPAA, PHI, PCI, or related privacy and security requirements
• Experience with process improvement methodologies, workflow optimization, or operational excellence initiatives

OWN YOUR OPPORTUNITY

Explore a career in analytics and business operations at GDIT and join a team dedicated to improving member experiences through data-driven insights, operational excellence, and continuous process improvement. You'll work alongside colleagues who share your passion for solving c