Remote Member Insights Data Analyst

Gdit; United States; Remote; USD 64,000 - 85,000; Full time

Benefits offered by this job

Medical plan options

Paid time off

Paid holidays

Paid parental leave

Job summary

GDIT’s Federal Health Division is seeking a Member Services Data Analyst to transform member services and operational data into actionable insights that enhance member experience and drive data‑driven decisions for the World Trade Center Health Program.

This role emphasizes process improvement, cross‑team collaboration, and delivering executive-ready reports using Power BI, Excel, SQL, and Tableau while ensuring PHI/privacy compliance.

Qualifications

• Bachelor's degree or higher in a related field.
• 2+ years of experience in data analysis, reporting, operations analysis, or a related field.
• Experience analyzing operational processes and implementing data-driven recommendations.
• Strong proficiency in Excel and experience creating reports, dashboards, and data visualizations.
• Working knowledge of Power BI, Tableau, or similar BI tools.
• Familiarity with SQL for data extraction, analysis, and reporting.
• Experience documenting business processes, workflow mapping, or SOPs.
• Strong analytical, problem-solving, organizational, and communication skills.
• Ability to present findings to both operational and leadership audiences.
• Ability to work collaboratively across business and technical teams.
• Security clearance level: ability to obtain Public Trust suitability.

Responsibilities

• Analyze and report on key performance metrics to improve service delivery and member satisfaction.
• Collaborate with Operations, Customer Service, IT, Data, and Program Leadership to align reporting requirements and implement data-informed improvements.
• Analyze call center metrics, service levels, quality measures, and satisfaction trends to identify root causes.
• Monitor benefits administration data for accuracy, compliance, and outcomes.
• Develop dashboards and reports using Power BI, Excel, SQL, Tableau, or similar tools.
• Evaluate workflows and SOPs, recommending enhancements to improve efficiency and customer experience.
• Support data quality initiatives and data cleansing efforts.
• Track reporting requests and document requirements using Jira or similar tools.
• Produce executive-ready reports and presentations for leadership decisions.
• Ensure adherence to privacy and PHI/security requirements.

Skills

Continuous Process Improvement

Performance Metrics

Statistical Analysis

Education

Bachelor's degree in Business, Healthcare Administration, Analytics, Information Systems, Public Health, or a related field

Tools

Power BI

Excel

SQL

Tableau

Job description

GDIT’s Federal Health Division is seeking a Member Services Data Analyst to transform member services and operational data into actionable insights that enhance member experience and drive data‑driven decisions for the World Trade Center Health Program.

This role emphasizes process improvement, cross‑team collaboration, and delivering executive-ready reports using Power BI, Excel, SQL, and Tableau while ensuring PHI/privacy compliance.