Remote Member Services Data Analyst

General Dynamics Information Technology; United States; Remote; USD 64,000 - 85,000; Full time

Job summary

General Dynamics Information Technology is seeking a Member Services Data Analyst to transform member services data into actionable insights. You will analyze performance metrics, develop dashboards, and collaborate with Operations, Customer Service, IT and Leadership to drive data-informed improvements that enhance member experience.

The role emphasizes SOP evaluation, data quality, and reporting accuracy, with a focus on privacy and PHI compliance.

Qualifications

• Bachelor’s degree in a relevant field.
• 2+ years of experience in data analysis, reporting or related fields.
• Experience analyzing operational processes and implementing data-driven recommendations.
• Strong proficiency in Excel; experience creating reports and dashboards.
• Working knowledge of Power BI, Tableau, or similar tools.
• Familiarity with SQL for data extraction and reporting.
• Experience documenting business processes and SOPs.
• Strong analytical, problem-solving, organizational, and communication skills.
• Ability to present findings to leadership and cross-functional teams.
• Security clearance level: Ability to obtain Public Trust suitability.

Responsibilities

• Analyze and report on key performance metrics to improve service delivery.
• Collaborate with Operations, Customer Service, IT, Data, and Leadership to align metrics.
• Analyze call center metrics, satisfaction scores, and trends for improvements.
• Monitor benefits administration data for accuracy and compliance.
• Develop dashboard requirements and visualizations using BI tools.
• Evaluate workflows and SOPs, recommending efficiency improvements.
• Support data quality initiatives and data cleansing efforts.
• Use Jira or similar tools to track reporting requests and progress.
• Produce executive-ready reports and presentations for leadership.
• Ensure privacy and PHI security compliance in data handling.

Skills

CPI

Performance metrics

Statistical analysis

Education

Bachelor's degree in Business, Healthcare Administration, Analytics, Information Systems, Public Health, or related field

Tools

Power BI

Excel

Tableau

SQL

Jira

Job description

General Dynamics Information Technology is seeking a Member Services Data Analyst to transform member services data into actionable insights. You will analyze performance metrics, develop dashboards, and collaborate with Operations, Customer Service, IT and Leadership to drive data-informed improvements that enhance member experience.

The role emphasizes SOP evaluation, data quality, and reporting accuracy, with a focus on privacy and PHI compliance.