Coordinator, Member Services – Temporary Support

Jobtailor; Colorado; On-site; USD 42,000 - 60,000; Full time

Job summary

Jobtailor in Colorado is seeking a customer-focused team member to accurately process nonprofit orders and serve as the primary contact for nonprofit partners. You will address inquiries and resolve issues through email, phone, and ticketing systems while maintaining detailed records of interactions.

Responsibilities include troubleshooting order discrepancies, delivering consistent service across channels, and collaborating with internal teams to support nonprofit engagement goals during a

Qualifications

• 0-2 years of professional experience in customer service, account management or related role.
• Excellent written and verbal communication across channels.
• Ability to collaborate cross-functionally to support nonprofit partners throughout their order processing journey.
• Strong organizational and time management skills.
• Proficiency with MS Office Suite (Outlook, Word, Excel).
• Experience with CRM and order management platforms (Salesforce, NetSuite, Magento, Asana) a plus.
• Must verify identity and employment eligibility to work in the United States and complete Form I-9.

Responsibilities

• Process nonprofit orders accurately and efficiently to ensure timely fulfillment
• Serve as a primary point of contact for nonprofit partners, addressing order-related inquiries and resolving issues through email, phone, and ticketing systems
• Troubleshoot and resolve order discrepancies or concerns, working cross-functionally as needed
• Deliver exceptional customer service across multiple channels
• Respond promptly and professionally to partner questions, concerns, and feedback
• Maintain accurate documentation of partner interactions and issue resolution
• Flag recurring issues or process gaps to the team
• Collaborate with internal teams to support organizational goals and initiatives related to nonprofit engagement and service delivery
• Take on additional order-processing or support-related tasks during the approximately four-month surge period

Skills

Customer service

Communication skills

Organizational skills

Time management

Self-motivation

Problem-solving

Cross-functional collaboration

CRM experience

Tools

Salesforce

NetSuite

Magento

Asana

MS Office Suite

Job description

• Process nonprofit orders accurately and efficiently to ensure timely fulfillment
• Serve as a primary point of contact for nonprofit partners, addressing order-related inquiries and resolving issues through email, phone, and ticketing systems
• Troubleshoot and resolve order discrepancies or concerns, working cross-functionally as needed
• Deliver exceptional customer service across multiple channels
• Respond promptly and professionally to partner questions, concerns, and feedback
• Maintain accurate documentation of partner interactions and issue resolution
• Flag recurring issues or process gaps to the team
• Collaborate with internal teams to support organizational goals and initiatives related to nonprofit engagement and service delivery
• Take on additional order-processing or support-related tasks during the approximately four-month surge period

Requirements

• 0-2 years of professional experience in customer service, account management or related role
• Excellent written and verbal communication skills with the ability to provide clear and professional support across different channels
• Ability to collaborate cross-functionally to support nonprofit partners throughout their order processing journey
• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously
• Proficiency with MS Office Suite (Outlook, Word, Excel)
• Self-motivated, energetic attitude
• Creative problem-solving and proactive approach to improving processes and nonprofit partner experiences
• Experience with CRM and order management platforms (Salesforce, NetSuite, Magento, Asana) a plus.
• Must verify identity and employment eligibility to work in the United States and complete Form I-9 upon hire

Core Competencies

Demonstrates strong customer service skills and effective communication abilities while managing nonprofit partner relationships. Proficient in order processing and documentation, with a focus on collaboration and problem-solving to enhance partner experiences.

Highest-signal resume keywords

• Customer Service
• Order Processing
• Communication Skills
• CRM Experience
• Organizational Skills

ATS Optimization Keywords

Hard Skills

• Order Management
• Documentation
• MS Office Suite
• Salesforce
• NetSuite
• Magento
• Asana

Soft Skills

• Problem-Solving
• Collaboration
• Time Management
• Self-Motivation
• Energetic Attitude

Industry Keywords

• Nonprofit Engagement
• Customer Support
• Cross-Functional Collaboration