Condition Management Account Coordinator

Cottingham & Butler; Waterloo (IA); Hybrid; USD 42,000 - 52,000; Full time

Job summary

HealthCheck360 is hiring for a Condition Management Account Coordinator. You will answer inbound calls from participants and make outbound outreach for those enrolled in the Condition Management Program. No prior experience required as training will be provided.

Ideal candidates have strong customer service skills and can perform well in a team. The role focuses on patient communication, documentation, and support within a health program setting, with opportunities for professional growth.

Qualifications

• Detail oriented, strong customer service skills, able to work independently and in a team.
• Benefits start Day 1 and comprehensive health and retirement options.

Responsibilities

• Answer participants inquiries
• Assist participants via email and online messaging
• Accurately document participant communications

Skills

Detail oriented

Most Benefits start Day 1

Flex Spending or HSA

401(k) with company match

Profit-Sharing/ Defined Contribution

PTO/ Paid Holidays

Company-paid ST and LT Disability

Maternity Leave/ Parental Leave

Job description

Location

Onsite in Dubuque, IA. Also accepting remote applicants.

HealthCheck360 has an immediate opening for driven, energetic, and customer focused candidates for our Condition Management Account Coordinator role. In this role, you will answer inbound calls from our participants along with making outbound telephonic calls to participants enrolled in the Condition Management Program. And the best part? You don't need experience - we will train you!

We are seeking individuals with strong customer service skills that can perform well individually and in a team environment. This role is perfect for individuals with experience in a medical setting, including but not limited to a receptionist, scheduler, insurance verification, health coaches, LPN, CNA, Medical Assistants, or individuals with a background in customer service who are looking to make a meaningful impact behind the scenes. We pride ourselves on putting the participants first and finding ways to improve our business. Above all else, we are committed to fostering an open door culture where the opinions and suggestion of our team members are valued and appreciated.

Essential Functions

• Answer participants inquiries
• Assist participants via email and online messaging
• Accurately document participant communications

Specific Skills

• Detail oriented
• Most Benefits start Day 1
• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/ Defined Contribution (1-year waiting period)
• PTO/ Paid Holidays
• Company-paid ST and LT Disability
• Maternity Leave/ Parental Leave

About Cottingham and Butler's Health and Wellness Division

Cottingham and Butler's Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs.

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