Condition Management Account Coordinator

HealthCheck360; Dubuque (IA); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Most Benefits start Day 1

401(k) with company match

PTO/ Paid Holidays

Company-paid Disability

Job summary

HealthCheck360 is hiring for an entry-level Condition Management Account Coordinator in Dubuque, IA. You will answer inbound calls from participants and make outbound calls to those enrolled in the program; no experience is required as we provide training.

Ideal candidates bring strong customer service skills and the ability to work well independently and in a team. Experience in a medical setting is a plus, but not required, as we value a participant-first culture and supportive teamwork.

Qualifications

• Strong verbal and written communication skills are required.
• Attention to detail is essential.

Responsibilities

• Answer participants inquiries.
• Assist participants via email and online messaging.
• Accurately document participant communications.

Skills

Strong verbal and written skills

Detail oriented

Job description

Location: Onsite in Dubuque, IA. Also accepting remote applicants.

HealthCheck360 has an immediate opening for driven, energetic, and customer focused candidates for our Condition Management Account Coordinator role. In this role, you will answer inbound calls from our participants along with making outbound telephonic calls to participants enrolled in the Condition Management Program. And the best part? You don't need experience - we will train you!

We are seeking individuals with strong customer service skills that can perform well individually and in a team environment. This role is perfect for individuals with experience in a medical setting, including but not limited to a receptionist, scheduler, insurance verification, health coaches, LPN, CNA, Medical Assistants, or individuals with a background in customer service who are looking to make a meaningful impact behind the scenes. We pride ourselves on putting the participants first and finding ways to improve our business. Above all else, we are committed to fostering an open door culture where the opinions and suggestion of our team members are valued and appreciated.

Essential Functions

• Answer participants inquiries
• Assist participants via email and online messaging
• Accurately document participant communications

Specific Skills

• Strong verbal and written skills
• Detail oriented

Pay & Benefits

• Most Benefits start Day 1
• Medical, Dental, Vision Insurance
• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/ Defined Contribution (1-year waiting period)
• PTO/ Paid Holidays
• Company-paid ST and LT Disability
• Maternity Leave/ Parental Leave
• Subsidized Parking
• Company-paid Term Life/ Accidental Death Insurance

About Cottingham And Butler’s Health And Wellness Division

Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs.

Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook