Member Services Concierge & Guest Experience

ACAC - ATLANTIC COAST ATHLETIC CLUBS; West Chester (Chester County); On-site; USD 17,000 - 22,000; Full time

Job summary

ACAC - Atlantic Coast Athletic Clubs in West Chester, PA is seeking a friendly front desk member services associate to greet guests, handle check-ins, answer calls, and guide members through programs.

You will maintain an organized desk, process POS transactions, and collaborate with staff to deliver an exceptional guest experience; prior cash handling and computers skills are a plus.

Qualifications

• High School Diploma or GED preferred.
• Prior customer service experience highly desired.
• Prior experience handling payments and cash registers.
• Proficient computer skills.
• Must be at least 18 years old.

Responsibilities

• Greet members and guests in a friendly manner.
• Check in members and guests accurately and quickly.
• Direct guests to the membership department for pricing and enrollment.
• Process enrollments in programs and events.
• Answer incoming calls clearly and promptly.
• Provide information about acac programs and registration.
• Maintain knowledge of programs, classes, and policies.
• Maintain an orderly, functional work area.
• Process POS transactions accurately and efficiently.
• Follow opening and closing procedures.
• Collaborate with team to deliver outstanding service.

Skills

Customer service

Cash handling

POS transactions

Proficient computers

Education

High School Diploma or GED

Job description

ACAC - Atlantic Coast Athletic Clubs in West Chester, PA is seeking a friendly front desk member services associate to greet guests, handle check-ins, answer calls, and guide members through programs.

You will maintain an organized desk, process POS transactions, and collaborate with staff to deliver an exceptional guest experience; prior cash handling and computers skills are a plus.