Membership Services Concierge

ACAC Fitness and Wellness Center; Glen Allen (VA); On-site; USD 26,000 - 38,000; Full time

Job summary

ACAC Fitness and Wellness Center in Glen Allen, VA, seeks a friendly member services desk associate to provide accurate information and a consistently positive guest experience. You will greet members, check in, enroll clients in programs, handle inquiries, and support program registration.

Responsibilities include processing POS transactions, maintaining a clean work area, staying informed about acac programs, and collaborating with teammates to deliver outstanding service per Five-Star

Qualifications

• High School Diploma or GED preferred.
• Prior customer service experience highly desired.
• Prior experience handling payments and cash registers.
• Proficient computer skills required.
• Must be at least 18 years old.

Responsibilities

• Greet all members and guests in a friendly and courteous manner.
• Check every member and guest in accurately and quickly.
• Direct guests to the membership department for club pricing, costs and enrollment.
• Manage member and guest enrollment in programs and events.
• Answer incoming calls in a clear and friendly and expedient manner.
• Provide information regarding acac programs and registration.
• Maintain up to date knowledge of programs, classes and club operations, events, policies, etc.
• Maintain an orderly and highly functional work area.
• Process POS transactions accurately and in an efficient manner.
• Know and adhere to opening and closing procedures.
• Collaborate with team members in the spirit of outstanding customer service, teamwork, and communication.

Skills

Customer service

Cash handling

Computer skills

POS transactions

Education

High School Diploma or GED

Job description

ACAC Fitness and Wellness Center in Glen Allen, VA, seeks a friendly member services desk associate to provide accurate information and a consistently positive guest experience. You will greet members, check in, enroll clients in programs, handle inquiries, and support program registration.

Responsibilities include processing POS transactions, maintaining a clean work area, staying informed about acac programs, and collaborating with teammates to deliver outstanding service per Five-Star