Member Services Concierge – Front Desk & Welcome

SSYMCA; Quincy (MA); On-site; USD 22,000 - 23,000; Part time

Job summary

South Shore YMCA in Quincy, MA is seeking a friendly front desk associate to greet members and manage membership transactions with accuracy and courtesy. You will be the first point of contact, guiding new visitors and answering questions about programs and schedules. This role emphasizes a welcoming atmosphere and strong member engagement.

You will maintain a neat front desk, assist with tours, and ensure policies are followed while delivering a safe, positive experience for all who visit the Y.

Qualifications

• Friendly, welcoming, and professional front desk presence.
• Ability to answer questions and assist with memberships and registrations.
• Accurate processing of memberships and transactions.
• Strong communication with members and staff.

Responsibilities

• Welcome members and visitors, engage with safety and needs.
• Process membership and transaction paperwork efficiently.
• Maintain a clean, organized front desk and lobby.
• Answer inquiries about programs, schedules, and policies.
• Assist in tours for prospective members and member onboarding.

Skills

Customer service

Cash handling

Communication

Teamwork

Job description

South Shore YMCA in Quincy, MA is seeking a friendly front desk associate to greet members and manage membership transactions with accuracy and courtesy. You will be the first point of contact, guiding new visitors and answering questions about programs and schedules. This role emphasizes a welcoming atmosphere and strong member engagement.

You will maintain a neat front desk, assist with tours, and ensure policies are followed while delivering a safe, positive experience for all who visit the Y.