Member Services Concierge – Front Desk & New Member Sales

Planet Fitness; Coon Rapids (MN); On-site; USD 17,908 - 20,664; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Free gym membership for self and one

Job summary

Planet Fitness in Coon Rapids, MN is seeking a friendly Front Desk associate to deliver an outstanding member experience. The role combines greeting guests, handling front desk tasks, and supporting new member sign-ups and tours.

The position offers flexible full-/part-time hours, a pay range of $13–$15 per hour, and benefits including health insurance and free gym membership. You’ll thrive on teamwork and a passion for great customer service.

Qualifications

• Front-desk etiquette and friendly demeanor are essential.
• Strong customer service skills and empathy for members.
• Active listening to understand member needs and concerns.
• Able to identify and resolve issues with a calm, effective approach.
• Clear communication with team and supervisors.

Responsibilities

• Greet members and guests and provide a positive first impression.
• Handle front desk tasks: phone, sign-ups, tours, and account updates.
• Support member services and escalate issues to management as needed.
• Help maintain a clean, welcoming club environment.

Skills

Front desk etiquette

Customer service

Listening

Problem solving

Communication

Job description

Planet Fitness in Coon Rapids, MN is seeking a friendly Front Desk associate to deliver an outstanding member experience. The role combines greeting guests, handling front desk tasks, and supporting new member sign-ups and tours.

The position offers flexible full-/part-time hours, a pay range of $13–$15 per hour, and benefits including health insurance and free gym membership. You’ll thrive on teamwork and a passion for great customer service.