Member Services Concierge (Front Desk)

Chiefs Fit, LLC; Overland Park (KS); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Chiefs Fit in Overland Park, KS is seeking a Member Services Team member to welcome and assist all members and guests. You will handle check-ins, maintain active memberships, and support inquiries while upholding club standards.

Responsibilities include guiding guest flow, updating billing as needed, addressing alerts, and collaborating with other departments. The role supports the Operations Manager and contributes to a welcoming club environment.

Responsibilities

• Ensuring that all members and guest check in and have active memberships
• Overseeing guest and member traffic flow
• Collecting dues and updating billing when appropriate
• Monitoring and addressing membership alerts
• Assisting members and guests with all inquiries and concerns
• Reporting all issues in a timely manner
• Contributing to maintaining the club-wide standards of cleanliness
• Answering phone calls and directing appropriately
• Helping integrate members into the club (completing profile, taking photos, distributing barcodes)
• Assisting other departments when necessary
• Attending all required meetings
• Maintaining an active and working knowledge of Chiefs Fit as a company, as well as all services and promotions
• Being proficient in policies ad directives as outlined in the Member Services Playbook

Job description

Chiefs Fit in Overland Park, KS is seeking a Member Services Team member to welcome and assist all members and guests. You will handle check-ins, maintain active memberships, and support inquiries while upholding club standards.

Responsibilities include guiding guest flow, updating billing as needed, addressing alerts, and collaborating with other departments. The role supports the Operations Manager and contributes to a welcoming club environment.