Member Services Concierge

Chiefs Fit; Overland Park (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Chiefs Fit is seeking a member of the Member Services Team to greet and assist members and guests. Your role involves overseeing member check-ins, addressing inquiries, and maintaining club cleanliness. Responsibilities also consist of collecting dues and helping integrate new members. A flexible schedule is expected based on club needs, promoting an inclusive work environment for all qualified applicants.

Responsibilities

• Ensuring that all members and guests check in and have active memberships.
• Overseeing guest and member traffic flow.
• Collecting dues and updating billing when appropriate.
• Monitoring and addressing membership alerts.
• Assisting members and guests with all inquiries and concerns.
• Reporting all issues in a timely manner.
• Contributing to maintaining the club-wide standards of cleanliness.
• Answering phone calls and directing them appropriately.
• Helping integrate members into the club (completing profile, taking photos, distributing barcodes).
• Assisting other departments when necessary.
• Attending all required meetings.
• Maintaining an active and working knowledge of Chiefs Fit as a company, as well as all services and promotions.
• Being proficient in policies and directives as outlined in the Member Services Playbook.
• Perform other duties as assigned.

Job description

Chiefs Fit is seeking a member of the Member Services Team to greet and assist members and guests. Your role involves overseeing member check-ins, addressing inquiries, and maintaining club cleanliness. Responsibilities also consist of collecting dues and helping integrate new members. A flexible schedule is expected based on club needs, promoting an inclusive work environment for all qualified applicants.