Front Desk & Member Services Specialist

Crunch Fitness; Lawrence (KS); On-site; USD 16,531,200 - 20,664,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Crunch Fitness in Lawrence, KS is seeking a Member Services Representative to be the friendly face of the club. You will greet members, check them in, and help with memberships, promotions, and daily front desk tasks.

This role requires strong communication, a customer-focused mindset, and a professional demeanor to support member satisfaction and retention. The MSR will also assist with scheduling services, processing payments for club amenities, and promoting retail products.

Qualifications

• High school diploma or GED required.
• Strong communication and interpersonal skills are essential.
• Experience in customer service or hospitality preferred.
• Ability to multitask in a fast-paced environment.
• Professional appearance and demeanor at all times.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Check in members and guests per policies and procedures.
• Communicate events, promotions, and announcements.
• Promote and sell retail products and services.
• Support front desk operations and handle routine admin tasks.
• Schedule member services and manage club amenities.

Skills

Customer service

Communication

Multitasking

Hospitality

Problem-solving

Professionalism

Education

High school diploma or GED

Tools

Club management software

Job description

Crunch Fitness in Lawrence, KS is seeking a Member Services Representative to be the friendly face of the club. You will greet members, check them in, and help with memberships, promotions, and daily front desk tasks.

This role requires strong communication, a customer-focused mindset, and a professional demeanor to support member satisfaction and retention. The MSR will also assist with scheduling services, processing payments for club amenities, and promoting retail products.