Member Services Concierge

Chiefs Fit; Overland Park (KS); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Chiefs Fit is seeking a friendly Member Services Team member to warmly welcome members and guests, verify active memberships, and oversee check-in and traffic flow at the club. You will handle billing and dues updates, respond to inquiries, contribute to maintaining cleanliness, and support other departments as needed while upholding Chiefs Fit standards.

This role supports a dynamic team within the Operations department and reports to the Operations Manager, contributing to an exceptional

Responsibilities

• Ensuring that all members and guest check in and have active memberships
• Overseeing guest and member traffic flow
• Collecting dues and updating billing when appropriate
• Monitoring and addressing membership alerts
• Assisting members and guests with all inquiries and concerns
• Reporting all issues in a timely manner
• Contributing to maintaining the club-wide standards of cleanliness
• Answering phone calls and directing the appropriately
• Helping integrate members into the club (completing profile, taking photos, distributing barcodes)
• Assisting other departments when necessary
• Attending all required meetings
• Maintaining an active and working knowledge of Chiefs Fit as a company, as well as all services and promotions
• Being proficient in policies ad directives as outlined in the Member Services Playbook

Job description

Chiefs Fit is seeking a friendly Member Services Team member to warmly welcome members and guests, verify active memberships, and oversee check-in and traffic flow at the club. You will handle billing and dues updates, respond to inquiries, contribute to maintaining cleanliness, and support other departments as needed while upholding Chiefs Fit standards.

This role supports a dynamic team within the Operations department and reports to the Operations Manager, contributing to an exceptional