Member Services Center Specialist II: Tech & Support

lionsclubsinternational; Oak Brook (IL); Hybrid; USD 34,000 - 36,000; Full time

Benefits offered by this job

Three weeks paid time off

Hybrid work schedule

Comprehensive medical, dental, vision,

Life insurance

401K with employer match

Reimbursable training

Casual dress

Job summary

Lions Clubs International is seeking a Member Service Center Representative II to support Lions Club Officers and members through phone, email, and written correspondence. You will diagnose issues, provide step-by-step help on IT tools, and ensure timely, courteous service.

This role supports the Member Ops & Support Division and is eligible for hybrid work arrangements. You will handle club applications, certifications, and charter processes while leveraging BI for inventory and publication

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Experience in customer service or administrative support roles.
• Ability to manage multiple tasks with deadlines.

Responsibilities

• Respond to member issues with a positive, friendly attitude via all channels.
• Answer inquiries by phone, email, chat, or SMS for Lions members.
• Record interaction details, issues, and resolutions accurately.

Skills

Customer service

High volume work

Technical aptitude

Salesforce

Zendesk

Aptify

Office suite

Communication

Bilingual

Education

College degree preferred

High school diploma required

Tools

Salesforce

Zendesk

Aptify

Job description

Lions Clubs International is seeking a Member Service Center Representative II to support Lions Club Officers and members through phone, email, and written correspondence. You will diagnose issues, provide step-by-step help on IT tools, and ensure timely, courteous service.

This role supports the Member Ops & Support Division and is eligible for hybrid work arrangements. You will handle club applications, certifications, and charter processes while leveraging BI for inventory and publication