Member Services Case Manager: Advocate & Growth Coach

Wider Circle; Birmingham (AL); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Incentive bonuses

Health coverage

401(k)

Paid time off

Training & development

Adoption assistance

Disability benefits

Life insurance

Job summary

Wider Circle in Birmingham, AL is seeking a Case Manager - Member Services Representative to assess member needs, advocate for essential services, and track progress with consistent follow-up.

You will collaborate with community partners, document outcomes, and connect members to healthcare, social services, and resources in support of Wider Circle’s LOVE, LEARN, GROW philosophy and mission to empower vulnerable populations.

Qualifications

• 3-5 years of experience in the insurance industry
• Excellent customer service skills
• Strong written and verbal communication skills
• Ability to explain complex policies in simple terms
• Demonstrate ability to manage multiple priorities in a fast-paced environment

Responsibilities

• Conduct member needs assessments and determine personalized support
• Advocate for members by connecting with essential services and resources
• Monitor and document member progress with proactive follow-up
• Collect, analyze, and report treatment results and program outcomes
• Collaborate with community partners and healthcare providers to coordinate care
• Educate members on available resources and processes for empowerment

Skills

Case management

Communication

Data analysis

Time management

Education

Bachelor's degree in Human Services or related field

Tools

CRM software

Job description

Wider Circle in Birmingham, AL is seeking a Case Manager - Member Services Representative to assess member needs, advocate for essential services, and track progress with consistent follow-up.

You will collaborate with community partners, document outcomes, and connect members to healthcare, social services, and resources in support of Wider Circle’s LOVE, LEARN, GROW philosophy and mission to empower vulnerable populations.