Community Case Manager & Member Advocate

Wider Circle; Brownsville (TX); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health coverage (medical, dental, and视

401(k) Plan

Paid Time Off

Employee Assistance Program

Health Savings Account

Voluntary Disability Benefits

Basic Life and AD&D Insurance

Adoption Assistance Program

Training and Development

Job summary

Wider Circle seeks a Case Manager - Member Services Representative to assess member needs, advocate for services, and track progress with follow-up. You will work with community partners to connect members with resources and empower them through processes that support learning and growth.

The role emphasizes compassionate communication, data collection, and collaboration with healthcare and social service organizations to advance Wider Circle’s LOVE, LEARN, GROW mission.

Qualifications

• Experience in case management, social work, or healthcare advocacy.
• Ability to build trust with diverse community members.
• Excellent organizational and time management abilities.
• Ability to collect, analyze, and report data.
• Knowledge of community-based services and social programs.
• Strong written and verbal communication.

Responsibilities

• Conduct intake interviews to assess member needs and tailor support.
• Advocate for members by connecting them with essential services and resources.
• Monitor and document member progress with consistent follow-up.
• Collect and summarize results, providing reports to leadership.
• Collaborate with community partners and healthcare providers.
• Educate members on resources and guide them through processes.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Data collection & reporting

Knowledge of community-based services

Conflict resolution

Customer service

Policy explanation

Education

Degree in Human Services or Social Work

Job description

Wider Circle seeks a Case Manager - Member Services Representative to assess member needs, advocate for services, and track progress with follow-up. You will work with community partners to connect members with resources and empower them through processes that support learning and growth.

The role emphasizes compassionate communication, data collection, and collaboration with healthcare and social service organizations to advance Wider Circle’s LOVE, LEARN, GROW mission.