Member Services Case Manager & Advocate

The Blue Venture Fund; Brownsville (TX); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health coverage

401(k) Plan

Paid Time Off

Employee Assistance Program

Health Savings Account

Job summary

Wider Circle in the United States, including Texas communities such as Brownsville, is seeking a Case Manager - Member Services Representative. The role focuses on assessing member needs, advocating for essential services, and ensuring progress through continuous support and follow-up.

You will work closely with community partners, healthcare providers, and social service organizations to connect members with resources, document outcomes, and report program impact to leadership, helping to

Qualifications

• Experience in case management, social work, or healthcare advocacy.
• Strong communication and interpersonal skills with diverse community members.
• Excellent organizational and time management abilities.
• Ability to collect, analyze, and report on data.
• Knowledge of community-based services and social programs.
• Commitment to the LOVE, LEARN, GROW values.

Responsibilities

• Member Needs Assessment: Conduct intake interviews to determine member needs and tailor support.
• Advocacy: Connect members with essential services and help navigate programs.
• Progress Tracking: Monitor progress and follow up on evolving needs.
• Data Collection & Reporting: Collect and summarize results for leadership reports.
• Collaboration: Work with community partners and providers to ensure comprehensive care.
• Member Empowerment: Educate members on available resources and processes.

Skills

Strong communication

Interpersonal skills

Organizational skills

Data collection

Reporting

Conflict resolution

Team collaboration

Customer service

Education

Degree in Human Services

Social Work degree

Job description

Wider Circle in the United States, including Texas communities such as Brownsville, is seeking a Case Manager - Member Services Representative. The role focuses on assessing member needs, advocating for essential services, and ensuring progress through continuous support and follow-up.

You will work closely with community partners, healthcare providers, and social service organizations to connect members with resources, document outcomes, and report program impact to leadership, helping to