Call Center (Member Services Representative I - Member Services)

KTVAECU; Anchorage (AK); On-site; USD 18,000 - 20,000; Full time

Benefits offered by this job

Employer-paid health and dental insurance

Accrual of PTO Leave

Employer-matched 401k

Paid Holidays

Paid Training

Potential bonus up to 11%

Job summary

KTVAECU is seeking a Member Services Representative I to provide high-quality service to our members on-site in Anchorage, Alaska. The full-time role includes a schedule of Monday - Friday, 10:15am - 7:00 pm with responsibilities such as answering calls, resolving member issues, and guiding members regarding our services.

Starting pay ranges from $18.00 to $20.00 based on experience, with numerous benefits including employer-paid medical and dental insurance, paid holidays, and opportunities for professional development.

Qualifications

• Must possess a high school diploma or GED.
• Preferred previous financial industry experience.
• Ability to address and resolve member issues promptly.

Responsibilities

• Answer calls independently.
• Address and resolve member issues and complaints.
• Inform and guide members on available products and services.
• Perform file maintenance and account changes as requested.
• Balance daily transactions.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Education

High School diploma or GED

Job description

Call Center (Member Services Representative I - Member Services)

Job Category: Contact Center

Requisition Number: CALLC002632

• Posted : May 28, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Centerpoint Building
Knoxville, TN 37932, USA

Description

This is an on-site position with a schedule of Monday - Friday, 10:15am - 7:00 pm, 3 Saturdays per quarter, 8:15am-12:30pm

Our Mission is to help Members grow financially.

Our Vision is to be Members' First Choice for all Financial Services.

We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with YOU! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us.

Our full-time team members enjoy a wealth of benefits including employer-paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match. The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer. People Helping People is what we do every day.

Pay

Pay: Starting Range is $18.00 - $20.00, depending on work experience

• Employer-paid health and dental insurance monthly premiums
• Accrual of PTO Leave
• Employer-matched 401k, 50% match up to 6% of employee contributions
• Employer-paid Group Life Insurance and Long-Term Disability benefits
• Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
• Paid Holidays and Paid Training
• Potential pay increases through additional training opportunities
• Opportunity to earn incentive pay
• The ability to help serve your local community through our mindset of People Helping People!

PRIMARY RESPONSIBILITIES

• Answer calls independently.
• Address and resolve member issues, complaints, or disputes in a professional and timely manner.
• Proactively inform and guide members on available Credit Union products, services, and digital banking tools.
• Perform file maintenance and account changes, as requested.
• Handle member transactions accurately and efficiently.
• Counsel members and make independent credit decisions within assigned limits.
• Identify member needs and recommend appropriate products or services to enhance their member experience.
• Sort and prioritize job duties for necessity of expediting process.
• Review and adhere to all relevant policies, procedures, and regulations.
• Keep Contact Center Manager or Assistant Manager informed of actual or potential problems.
• Balance daily transactions.
• Work closely with co-workers to meet department goals and improve overall efficiency.
• Efficiently use available resources and communication platforms to assist members and complete tasks.
• Provide a welcoming, professional, and personalized experience on each phone call.
• Follow all Credit Union policies, procedures, and regulations.
• Represent the Credit Union in a professional manner (including but not limited to appearance, behavior, and performance).
• Maintain regular and predictable attendance.
• Work cooperatively with others.
• All other duties as assigned.

Education/Experience – High school diploma or general education degree (GED) required. Previous financial industry experience, preferred.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.