Member Experience Specialist – Contact Center

eastmancreditunion; Kingsport, Longview (TN, TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Promotional opportunities

Culture

Job summary

Eastman Credit Union in Kingsport, TN is hiring a Contact Center Specialist to answer incoming service calls and resolve member inquiries with first-call resolution. You will handle transactions and provide high-quality member service in a busy call center environment, following ECU policies.

You will promote ECU products and services, maintain knowledge of offerings, and serve as a professional role model for staff while delivering accurate information and courteous service to members.

Qualifications

• Excellent communication skills and professional demeanor.
• Ability to maintain confidentiality and discretion.
• Strong attention to detail and accuracy in transactions.

Responsibilities

• Answer incoming service calls with a focus on first-call resolution.
• Provide member information and perform transactions per ECU policies.
• Promote ECU products and services when appropriate to meet member needs.
• Respond to inquiries and voicemails promptly to maintain positive member relationships.
• Maintain thorough knowledge of ECU products and services and related guidelines.

Skills

Customer service

Communication skills

Leadership

Job description

Eastman Credit Union in Kingsport, TN is hiring a Contact Center Specialist to answer incoming service calls and resolve member inquiries with first-call resolution. You will handle transactions and provide high-quality member service in a busy call center environment, following ECU policies.

You will promote ECU products and services, maintain knowledge of offerings, and serve as a professional role model for staff while delivering accurate information and courteous service to members.