Member Services & Billing Specialist

Lea County Electric Cooperative, Inc.; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Lea County Electric Cooperative, Inc. is seeking a Customer Service/Accounts Associate to provide professional, responsive service to members and the public.

You will handle customer inquiries, process service orders, and assist with billing, accounts, collections, and outage coordination. The role requires a high school diploma or GED and 2 years of related experience; cash handling and familiarity with billing systems are preferred.

Qualifications

• High school diploma or GED required.
• Two years of customer service, cashiering, or related experience preferred.
• Cash-handling/account-balancing experience preferred.
• Utility or electric cooperative experience is a plus.

Responsibilities

• Assist members in person and by telephone.
• Explain rates, policies, billing practices, procedures, and customer programs.
• Resolve questions and complaints or process service orders (new, connects, disconnects, deposits, changes).
• Investigate billing concerns and process adjustments according to policy.
• Provide account information and documentation while maintaining confidentiality.
• Assist with capital credits, irrigation accounts, rebates, and other programs.
• Process cash, check, mail, and electronic payments accurately.
• Balance cash drawers and prepare daily reports and deposits.
• Assist with billing, account setup, and account maintenance.
• Review accounts for billing errors involving meters, rates, horsepower, or other factors.
• Prepare documentation for high-bill complaints and adjustments.
• Perform collection and service-discontinuance activities according to policy.
• Help customers identify resources to prevent disconnection.
• Receive outage reports and communicate with System Operations and Line personnel.
• Participate in rotating after-hours outage response.
• Follow up on service restoration and operate communications equipment.

Skills

Customer service

Cash handling

Billing systems

Record keeping

Communication

Education

High school diploma or GED

Customer service training

Tools

Microsoft Word

Excel

Billing software

Job description

Lea County Electric Cooperative, Inc. is seeking a Customer Service/Accounts Associate to provide professional, responsive service to members and the public.

You will handle customer inquiries, process service orders, and assist with billing, accounts, collections, and outage coordination. The role requires a high school diploma or GED and 2 years of related experience; cash handling and familiarity with billing systems are preferred.