Customer Support & Billing Specialist

Hobbschamber; Hobbs, Northern (NM, KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Leaco in Hobbs, NM is seeking a Customer Service Representative to handle inquiries from initial contact through billing, service issues, and disconnections. You will support subscribers and business customers, assist with account information, and coordinate with other teams to resolve problems.

The role emphasizes accuracy, timely follow-up, and clear communication. A high school diploma or equivalent and strong people skills are preferred.

Qualifications

• The candidate should communicate effectively and resolve routine customer questions.
• Experience with billing inquiries and service problems is preferred.
• Ability to follow up with customers and document interactions.

Responsibilities

• Handle inquiries from customers and resolve routine questions.
• Assist with account and billing inquiries and verify information.
• Coordinate with other departments to resolve service issues and disconnections.
• Maintain accurate records in company systems and report trends.

Skills

Communication skills

Problem solving

Attention to detail

Teamwork

Education

High School diploma or equivalent

Job description

Leaco in Hobbs, NM is seeking a Customer Service Representative to handle inquiries from initial contact through billing, service issues, and disconnections. You will support subscribers and business customers, assist with account information, and coordinate with other teams to resolve problems.

The role emphasizes accuracy, timely follow-up, and clear communication. A high school diploma or equivalent and strong people skills are preferred.