Member Services & Billing Specialist

mycvec; Arrington (VA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

Life/Disability Insurance

401k Retirement Plan

Generous Paid Time Off

Job summary

Central Virginia Electric Cooperative seeks a dynamic, team-oriented customer service representative to deliver exceptional service with transactional accuracy at our Arrington facility.

You will handle inquiries via phone, in person, or email, process service requests, collect payments, and maintain accurate records in billing systems; candidates should have strong communication skills and be comfortable with cash handling in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Two years of general office experience including but not limited to: responding to customers via phone, in-person, or email; accounting and cashiering experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Word, Excel and Outlook.
• Computer application skills.

Responsibilities

• Effectively respond to member inquiries by phone, in-person or email following established workflows and procedures.
• Maintain defined phone performance metrics with phone availability and call answered volume to achieve department goals and objectives.
• Execute with positive call quality standards consistently; represent CVEC with a courteous and respectful manner; deliver current and accurate information.
• Execute with transactional accuracy consistently; perform required actions to process service requests using established procedures and ensure that service requests are initiated, completed and all billing and informational systems are maintained; perform cashiering activities, including accurate cash handling and balancing; perform various member account transactions.
• Collect revenue by receiving payments from members in person and in the mail; resolve and document all revenue recovery situations.
• Maintain effective working relationships with employees at all levels within CVEC and with our members, ensuring smooth operations, productive communications, and effective understanding during all interpersonal contacts.
• Dynamic team player within the work group and with other departments; show change-agent agility to adapt in a fast-paced environment.
• Notarize documents and forward documents to internal business partners; assist with training as necessary.

Skills

Customer service

Cash handling

Verbal and written communication

Microsoft Word

Excel

Outlook

Education

High school diploma or equivalent

Job description

Central Virginia Electric Cooperative seeks a dynamic, team-oriented customer service representative to deliver exceptional service with transactional accuracy at our Arrington facility.

You will handle inquiries via phone, in person, or email, process service requests, collect payments, and maintain accurate records in billing systems; candidates should have strong communication skills and be comfortable with cash handling in a fast-paced environment.